resume summary for support analyst

• • Effectively resolved first line application queries for over 150+ clients on a weekly basis.
• • Improved ticketing resolution time by 25% by applying strategic problem-solving techniques.
• • Worked closely with development teams to address and rectify complex application issues, enhancing application reliability by 30%.
• • Ensured 95% of customer SLAs are consistently met through diligent tracking.
• • Coordinated with the Product Manager to provide specification support for future development, facilitating the delivery of 10+ product updates.
• • Handled 200+ customer queries weekly, maintaining a high customer satisfaction rate of 98%.
• • Contributed to UAT and live environment testing, identifying and rectifying errors for robust software performance.
• • Supported the implementation of 5+ major software updates, ensuring seamless transition and minimal downtime.
• • Prepared comprehensive training materials that have raised new-user competency by 35% over a quarter.
• • Set up UAT and Live environments for 10+ new customers.
• • Reduced resolution times by 30% through optimizing support protocols.
• • Administered customer environments in line with solution requirements, ensuring flawless user experience.
• • Assisted in release testing and troubleshooting, enhancing product stability by 40%
• • Coordinated with the Project Manager in customer project reviews, aiding in smooth project to operations transition.

10 Application Support Analyst Resume Examples & Guide for 2025

An application support analyst plays a crucial role in ensuring the smooth operation and maintenance of software applications within an organization. Highlight your experience in troubleshooting issues, providing user support, and managing application deployments on your resume. Incorporate technical skills such as database management, scripting languages, and familiarity with software development lifecycle methodologies. Mention specific achievements and metrics that demonstrate your impact on system performance and user satisfaction to illustrate your contributions effectively.

All resume examples in this guide

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Written by The Enhancv Team

Resume Guide

Simple guide to your application support analyst resume format.

Designing Your Application Support Analyst Resume Experience to Grab Recruiters' Attention

How to Create an Impactful Application Support Analyst Resume Skills Section

Optimizing the education and certification sections of your application support analyst resume, crafting the application support analyst resume summary or objective: a blend of achievements, aspirations, and uniqueness, four additional sections to consider for your application support analyst resume, key takeaways.

A common resume challenge faced by application support analysts is demonstrating the ability to handle complex technical issues in a highly pressured environment, effectively translating this hands-on experience into clear, concise, and compelling resume content. Our guide can assist in overcoming this challenge by providing targeted advice on how to craft impactful situation-action-result (SAR) statements, which allow you to succinctly showcase your problem-solving skills and the positive impact of your actions within past roles.

Dive into our concise guide to learn how to:

• Show your application support analyst career's brightest moments through your resume's summary, objective, and experience sections.
• Explore top-notch application support analyst resume examples to understand how to distinguish yourself from other candidates.
• Identify the most sought-after application support analyst skills and certifications in the industry.
• Design a structured yet unique resume layout.

Recommended reads:

• Product Support Specialist resume
• IT System Administrator resume
• Linux System Administrator resume
• Junior Salesforce Admin resume
• Service Desk Analyst resume

Successful application support analyst resumes all have something in common - candidates invest in a simple resume layout . One that is easy to read, makes a good first impression, and is adapted to their professional experience.

There are three distinct resume formats , which help you focus on different aspects of your resume. Those are:

• A reverse-chronological resume format - puts your most recent experience in the spotlight
• A functional skill-based resume format that makes your transferrable skills the center of attention
• A hybrid resume format - it combines skills and experiences.

What's more, keep in mind that your resume usually goes through an ATS (Applicant Tracker System) (i.e. the software used by companies in the hiring process).

The application support analyst resumes that suit the ATS:

• incorporate exact match keywords and skills from the job description;
• should be no longer than two pages;
• should be submitted in a PDF format, unless specified otherwise.

Consider your target market – resumes in Canada, for example, follow different layout conventions .

Upload your resume

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Consider incorporating design elements like icons or charts to enhance your resume's visual appeal and readability. But remember, the key is subtlety; don't let design overshadow content.

Essential application support analyst resume sections for a comprehensive overview:

• Header: Enables recruiters to swiftly access your contact details and peruse your latest work portfolio.
• Summary or Objective: Offers a snapshot of your career milestones and aspirations.
• Experience: Demonstrates alignment with job prerequisites and highlights your tangible contributions.
• Skills: Captures the full spectrum of your expertise, making you a compelling application support analyst candidate.
• Education & Certifications: Bridges potential experience gaps and underscores your dedication to the field.

What recruiters want to see on your resume:

• Experience with specific software, systems, or platforms relevant to the role. This could include ticketing systems, monitoring tools, and databases.
• Problem-solving and troubleshooting skills which are crucial in responding to and resolving application-related issues.
• Knowledge of ITIL or other industry standard methodologies for IT service management.
• Exceptional communication and customer service skills, especially as it relates to technical explanations to non-technical users.
• Evidence of ongoing learning and certification, such as Microsoft Certified: Azure Administrator Associate or AWS Certified SysOps Administrator, indicating a commitment to keeping up with advancements in the field.
• Resume Layout

Designing Your Application Support Analyst Resume Experience to Grab Recruiters' Attention

For the application support analyst position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

• Feature roles most relevant to the application support analyst job you're targeting.
• Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the application support analyst role.
• Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
• Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
• Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the application support analyst resume samples below to see how top professionals present their experience.

• Provided application support and troubleshooting for internal and external users, ensuring timely resolution of issues.
• Collaborated with cross-functional teams to analyze, diagnose, and resolve software defects, resulting in a 30% reduction in application downtime.
• Implemented proactive monitoring tools, reducing system failures by 20% and improving overall system stability.
• Developed and delivered end-user training sessions on software functionality, empowering users to effectively utilize the applications.
• Created comprehensive documentation on support processes, troubleshooting techniques, and frequently asked questions, enhancing knowledge sharing within the team.
• Delivered second-level application support, investigating and resolving complex technical issues for a global customer base.
• Led the successful migration of a critical application to a new platform, minimizing disruption and ensuring seamless user experience.
• Collaborated with development teams to prioritize and implement bug fixes, resulting in a 15% reduction in customer-reported issues.
• Performed root cause analysis and implemented preventive measures, reducing recurring incidents by 25%.
• Participated in regression testing and quality assurance activities to ensure software reliability and adherence to specifications.
• Provided first-line support for a portfolio of business-critical applications, addressing user inquiries and resolving technical issues.
• Collaborated with vendors to implement system upgrades and enhancements, ensuring optimal performance and functionality.
• Assisted in the development and execution of test plans for new software releases, identifying and reporting defects to development teams.
• Contributed to the creation of a knowledge base, documenting known issues and solutions for efficient troubleshooting.
• Participated in on-call rotation to provide 24/7 support, maintaining high availability and minimizing downtime.
• Supported users in configuring and customizing commercial software applications, ensuring alignment with business requirements.
• Collaborated with clients to gather and analyze software enhancement requests, translating them into actionable development tasks.
• Assisted in the design and implementation of software integrations, improving data flow and synchronization between systems.
• Developed SQL queries and scripts to extract, manipulate, and analyze data, supporting reporting and decision-making processes.
• Facilitated user acceptance testing and conducted training sessions, resulting in smooth software deployments and user adoption.
• Providing technical support for enterprise-level applications, resolving complex issues and ensuring customer satisfaction.
• Collaborating closely with development teams to reproduce and investigate software defects, driving timely resolutions.
• Leading the implementation of automated monitoring solutions, reducing incident response time by 40%.
• Mentoring junior support analysts, facilitating their professional growth and enhancing team performance.
• Contributing to knowledge base articles and best practice documentation, promoting efficient support practices across the organization.
• Provided application support for a diverse client base, addressing user inquiries and resolving technical issues via phone and email.
• Developed and maintained comprehensive incident tracking and resolution system, ensuring accurate and timely record-keeping.
• Collaborated with development teams to test and deploy new software releases, ensuring smooth transitions and minimal disruption.
• Conducted performance tuning and optimization of database queries, resulting in a 25% reduction in application response time.
• Participated in customer-facing meetings to understand business requirements and provide tailored technical solutions.
• Provided comprehensive support for enterprise resource planning (ERP) systems, troubleshooting complex technical issues.
• Collaborated with cross-functional teams to implement system upgrades and enhancements, ensuring seamless operations.
• Assisted in the development and execution of test plans and scripts for ERP module implementations.
• Supported end-users in training sessions and workshops, facilitating their adoption of ERP functionalities.
• Contributed to continuous process improvement initiatives, streamlining support procedures and enhancing customer satisfaction.
• Provided technical assistance for web-based applications, resolving user-reported issues and escalating complex cases as necessary.
• Collaborated with development teams to reproduce and debug software defects, ensuring timely resolution.
• Developed and maintained troubleshooting guides and knowledge base articles, enabling efficient issue resolution.
• Assisted in the creation and execution of test plans for new application features and enhancements.
• Contributed to process improvement initiatives, optimizing support workflows and enhancing customer satisfaction.
• Provided application support for a suite of financial software products, addressing inquiries and resolving technical issues.
• Collaborated with clients to gather requirements and customize software configurations, ensuring optimal functionality.
• Led the successful migration of a major client to the latest software version, resulting in improved performance and increased client satisfaction.
• Developed SQL queries and reports to extract and analyze financial data, supporting decision-making processes.
• Conducted training sessions for end-users, empowering them to utilize software features effectively.
• Provided technical support for mobile application platforms, assisting users in troubleshooting and resolving issues.
• Collaborated with development teams to identify and resolve software defects, ensuring high-quality user experience.
• Performed rigorous testing and quality assurance activities, including load testing and compatibility testing on various devices.
• Developed user guides and documentation, simplifying user onboarding and reducing support inquiries.
• Participated in regular team meetings to discuss emerging issues and share knowledge with colleagues.

Quantifying impact on your resume

• Include the number of applications or systems you have supported. This shows your capability to handle multiple tasks and manage complexity.
• List the number of software bugs or issues resolved, which indicates problem-solving skills and efficiency.
• Quantify the percentage improvement in system uptime or availability due to your contributions, demonstrating your impact on system stability.
• Detail the number of users you've supported or trained, showing your ability to communicate and transfer knowledge effectively.
• Mention the frequency of status reports or documentation you've produced as this demonstrates accountability and thoroughness.
• Highlight any reduction in support ticket resolution time under your service, indicating efficiency and user satisfaction.
• Showcase the size of the data sets you have worked with, illustrating your ability to handle large-scale data operations.
• Note the number of process improvements or automations implemented, proving your initiative and drive for efficiency.

Building a application support analyst resume when experience is sparse

If you're light on relevant experience, consider highlighting:

• Short-term roles or internships undertaken during your academic years.
• Contractual roles, emphasizing their relevance and the outcomes achieved.
• Alternative resume formats, such as functional or hybrid, that spotlight your skills.
• Research roles, especially if they involved significant projects or if your contribution was pivotal to the project's success.
• Resume Keywords
• Resume Buzzwords

Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the application support analyst role, it deserves a mention.

Recruiters always care about the skill set you'd bring about to the application support analyst role. That's why it's a good idea to cherry pick yours wisely, integrating both hard (or technical) and soft skills.

Hard skills are gained through studying, are certifiable, and it's impossible to do your job without them. All in all, they show your suitability for the technical aspect of the role.

Your soft skills are those personality traits you've gained over time and most often than not - outside of the workplace. Soft skills are more difficult to quantify but are definitely worth it - as they show how you'll fit and adapt into a new team environment.

How do you build the skills section of your resume?

• Include up to five or six skills in the section as keywords to align with the advert.
• Create a specific technical skills section to highlight your hard skills aptitude.
• Read more about the culture of the company you're applying and cherry pick the soft skills you have that deserve a mention.
• Make sure you answer the majority of the job requirements that are in the advert within your skills section.

A application support analyst's resume requires a specific skill set that balances both industry-specific hard skills with personal, soft skills. Discover the most often used ones on application support analyst resumes from our list:

Top skills for your application support analyst resume:

RESTful APIs

Windows Server

Application Monitoring Tools

Version Control Systems (e.g., Git)

Problem-Solving

Communication

Team Collaboration

Attention to Detail

Time Management

Analytical Thinking

Adaptability

Customer Service Orientation

Critical Thinking

Documentation Skills

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

Your education and certification sections can be game-changers on your application support analyst resume, showcasing your commitment to professional growth.

For the education section :

• Highlight advanced education, noting the institution and duration.
• If you're currently studying, mention your expected graduation date.
• Exclude degrees that don't align with the job's requirements.
• If relevant, delve into your academic journey, spotlighting significant achievements.

When listing degrees and certifications:

• Feature those directly relevant to the role.
• Highlight recent and significant knowledge or certifications at the top of your resume.
• Provide essential details like the issuing institution and dates for credibility.
• Avoid listing irrelevant degrees or certifications, such as your high school diploma or unrelated specializations.

Remember, even if you're tempted to omit your education or certifications, they can offer a competitive edge, signaling a long-term commitment to the industry.

Best certifications to list on your resume

• Cisco Certified Network Professional (CCNP), Cisco
• Red Hat Certified System Administrator (RHCSA), Red Hat
• AWS Certified Cloud Practitioner (ACCP), Amazon Web Services
• CompTIA A+ Certification, CompTIA
• Certified Information Systems Security Professional (CISSP), International Information System Security Certification Consortium
• Certified Information Systems Auditor (CISA), ISACA

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

• Coursework on Resume
• Major Minor on Resume

Whether you opt for a resume summary or objective depends on your career trajectory.

• If you have a rich tapestry of relevant achievements, a resume summary can spotlight these accomplishments.
• If you're relatively new or transitioning, a resume objective can articulate your aspirations and how they align with the role.

Regardless of your choice, this section should encapsulate your unique value proposition, blending your technical and interpersonal strengths.

Resume summary and objective examples for a application support analyst resume

• Dynamic professional with over 8 years' experience in application support. Exceptional technical acumen with proficiency in SQL, Windows Server management, and .Net applications. Proven track record of reducing downtime by 15% through preventive troubleshooting.
• Exceptionally detailed-oriented individual boasting a 7-year stint in software development, now eager to leverage that knowledge in an application support role. Proficient in Python, SQL, and server monitoring tools. Successfully led the development of a key company product, improving efficiency by 20%.
• IT specialist with 5 years' experience in network administration, seeking to translate those skills into an application support role. In-depth understanding of server infrastructure and ITIL processes. Recognized for resolving critical issues leading to 18% increase in system stability.
• Data analyst with a 4-year tenure, keen to transition to application support. Strong grip on data management systems, SQL, and Python. Implemented a data-driven decision-making process, increasing operational efficiency by 10%.
• Recent graduate with a Bachelor's degree in Computer Science, eager to channel my technical prowess in Python, SQL, and Java to thrive in an application support setting. My goal is to utilize my problem-solving skills to ensure seamless application operations and user satisfaction.
• Passionate tech enthusiast pursuing a first step in the application support domain. Armed with a deep understanding of .Net framework and SQL, I am committed to using my strong troubleshooting skills to maintain and improve the performance of business-critical applications.

To give a fuller picture of who you are, consider adding these sections to your application support analyst resume:

• Awards - to showcase your achievements.
• Interests - to share passions outside of work.
• Publications - to highlight your contributions to the field.
• Projects - to spotlight significant accomplishments, even those outside of traditional work settings.
• The format and layout of your application support analyst resume should reflect your career experience;
• Use the resume summary and objective to highlight your most prominent accomplishments;
• Always be specific about your experience and consider what value each bullet adds to your application support analyst application;
• Consider how your academic background and technical capabilities could further showcase your alignment to the role;
• Your soft skills should contribute to your overall application support analyst profile - aligning your personality with your professional self.

Looking to build your own Application Support Analyst resume?

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15 Application Support Analyst Resume Examples And Templates for 2024

An Application Support Analyst excels in troubleshooting, system monitoring, and user support. Highlight skills like problem-solving, communication, and technical expertise on your resume. Showcase accomplishments such as reduced downtime or improved user satisfaction rates. Use quantifiable metrics to stand out, emphasizing your ability to enhance application efficiency and user experience.

Table of Contents

Application support analyst resume examples.

Explore additional Application Support Analyst resume samples and guides and see what works for your level of experience or role.

Template #1: Application Support Analyst Resume Example

Template #2: web support specialist resume example.

Template #3: It Customer Support Analyst Resume Example

Template #4: Devops Support Engineer Resume Example

Template #5: Database Support Analyst Resume Example

Template #6: Api Support Specialist Resume Example

Template #7: Network Support Engineer Resume Example

Template #8: Technical Support Representative Resume Example

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Template #10: Enterprise Support Engineer Resume Example

Template #11: Technical Account Manager Resume Example

Template #12: Cloud Support Engineer Resume Example

Template #13: Hardware Support Specialist Resume Example

Template #14: Product Support Engineer Resume Example

Template #15: Saas Customer Support Specialist Resume Example

Application Support Analyst Core Responsibilities

An Application Support Analyst plays a crucial role in bridging the gap between technical teams and business functions, ensuring seamless application performance. Key responsibilities include troubleshooting software issues, providing user support, and collaborating with developers to implement system enhancements. Essential skills involve technical proficiency, operational awareness, and strong problem-solving capabilities. These competencies are vital for meeting organizational goals. A well-structured resume that highlights these qualifications can significantly enhance job prospects in this competitive field.

Common Responsibilities Listed on Application Support Analyst Resume

• Monitor application performance and resolve technical issues.
• Provide first and second-level support to end users.
• Collaborate with development teams for software enhancements.
• Document processes and maintain knowledge base articles.
• Conduct user training sessions and create user manuals.
• Perform system testing and quality assurance checks.
• Analyze and optimize application functionality.
• Facilitate communication between departments regarding application needs.
• Manage application upgrades and patches.
• Gather user feedback for continuous improvement.
• Assist in project management related to application deployment.
• Ensure compliance with IT policies and procedures.

High-Level Resume Tips for Application Support Analyst Professionals

A well-crafted resume is crucial for Application Support Analyst professionals, as it often serves as the first impression a potential employer has of a candidate. This document should not only highlight your technical skills and achievements but also reflect your ability to provide effective support and solutions in a fast-paced environment. A strong resume can set you apart in a competitive job market, showcasing your qualifications in a way that aligns with the specific needs of the employer. This guide aims to provide practical and actionable resume tips tailored specifically for Application Support Analyst professionals, helping you to present your best self to prospective employers.

Top Resume Tips for Application Support Analyst Professionals

• Tailor your resume to match the job description, emphasizing relevant skills and experiences that align with the specific requirements of the position.
• Showcase your experience with ticketing systems, troubleshooting processes, and any relevant software or tools you have used in previous roles.
• Quantify your achievements whenever possible, using metrics to demonstrate your impact on system performance, user satisfaction, or issue resolution times.
• Highlight industry-specific skills such as database management, system integration, and networking knowledge that are essential for an Application Support Analyst.
• Include certifications or training relevant to application support, such as ITIL, CompTIA, or specific software certifications, to validate your expertise.
• Use action verbs to describe your responsibilities and achievements, making your contributions clear and impactful.
• Incorporate keywords from the job listing to enhance your resume’s visibility in Applicant Tracking Systems (ATS).
• Keep your resume concise and focused, ideally one page, ensuring that the most relevant information stands out to hiring managers.
• Consider adding a summary statement at the top that encapsulates your experience and career goals as they relate to the Application Support Analyst role.

By implementing these tips, you can significantly enhance your resume and improve your chances of landing a job in the Application Support Analyst field. A well-structured and targeted resume not only highlights your qualifications but also demonstrates your understanding of the role, making you a more attractive candidate to potential employers.

Why Resume Headlines & Titles are Important for Application Support Analyst

In the competitive job market for Application Support Analysts, a well-crafted resume headline or title plays a crucial role in capturing the attention of hiring managers. These brief phrases serve as a first impression, summarizing a candidate's key qualifications and strengths in a concise manner. A strong headline can immediately convey relevance, expertise, and value, prompting employers to delve deeper into the resume. By being both succinct and directly aligned with the job description, an effective resume headline ensures that candidates stand out among numerous applicants, increasing their chances of landing an interview.

Best Practices for Crafting Resume Headlines for Application Support Analyst

• Keep it concise—ideally one to two lines long.
• Focus on role-specific keywords that align with the job description.
• Highlight your most relevant skills and experience.
• Avoid generic phrases; aim for uniqueness and clarity.
• Incorporate quantifiable achievements when possible.
• Tailor the headline for each application to reflect specific job requirements.
• Use action-oriented language to convey confidence.
• Consider including certifications or specialized training relevant to the role.

Example Resume Headlines for Application Support Analyst

Strong resume headlines.

"Dedicated Application Support Analyst with 5+ years of experience in troubleshooting and optimizing enterprise applications."

“Results-Driven Application Support Specialist: Proven Track Record in Enhancing System Performance and User Satisfaction.”

“Certified IT Professional with Expertise in Application Support and Incident Management.”

“Detail-Oriented Application Support Analyst Skilled in SQL and Customer Service Excellence.”

Weak Resume Headlines

“Application Support Analyst Seeking Opportunities.”

“Hardworking Professional Looking for a Job.”

Strong headlines are effective because they provide clear and specific information about the candidate's qualifications, making them memorable and engaging. They directly address the skills and experiences that hiring managers are looking for, thereby increasing the likelihood of a positive response. On the other hand, weak headlines fall short as they lack specificity and fail to communicate the candidate’s unique value proposition. Generic phrases do not differentiate the applicant from others and can easily be overlooked in a crowded job market.

Writing an Exceptional Application Support Analyst Resume Summary

A well-crafted resume summary is crucial for an Application Support Analyst as it serves as the first impression a hiring manager has of a candidate. This brief yet impactful section highlights the applicant's key skills, relevant experience, and notable accomplishments tailored to the specific job role. An effective summary quickly captures attention and sets the tone for the rest of the resume, compelling hiring managers to delve deeper into the candidate's qualifications. It should be concise, focused, and personalized, ensuring that it resonates with the job description and showcases the value the candidate can bring to the organization.

Best Practices for Writing a Application Support Analyst Resume Summary

• Quantify Achievements: Use numbers and metrics to demonstrate impact and effectiveness in previous roles.
• Focus on Relevant Skills: Highlight skills that are directly applicable to the position, such as troubleshooting, user support, and system administration.
• Tailor to the Job Description: Customize the summary for each application to align with the specific requirements of the job.
• Keep it Concise: Aim for 2-4 sentences to maintain brevity while conveying key information.
• Use Action-Oriented Language: Start sentences with strong action verbs to convey confidence and proactivity.
• Highlight Technical Proficiency: Mention specific software or tools you are proficient in that are relevant to the role.
• Showcase Problem-Solving Skills: Emphasize your ability to resolve issues efficiently and improve user experiences.
• Include Professional Certifications: If applicable, mention any relevant certifications that enhance your qualifications.

Example Application Support Analyst Resume Summaries

Strong resume summaries.

Results-driven Application Support Analyst with over 5 years of experience in troubleshooting and resolving application issues, achieving a 95% user satisfaction rating. Proficient in SQL and Python, with a proven track record of improving system performance by 30% through effective monitoring and optimization strategies.

Detail-oriented Application Support Analyst skilled in providing Tier 2 support for enterprise applications, reducing incident resolution time by 40%. Experienced in collaborating with cross-functional teams to ensure seamless application integration and user training, resulting in a 25% increase in user adoption.

Dedicated Application Support Analyst with a background in managing application upgrades and migrations, successfully leading a project that improved system uptime by 50%. Strong analytical skills complemented by a deep understanding of ITIL best practices.

Weak Resume Summaries

Experienced in application support and troubleshooting. Good with computers and software.

Application Support Analyst with knowledge of various systems. Looking for a new opportunity to help users.

The examples provided illustrate the differences between strong and weak resume summaries effectively. Strong summaries are characterized by specific achievements, quantifiable results, and relevant skills that showcase the candidate's qualifications for the role. In contrast, weak summaries lack detail, are too generic, and fail to demonstrate the candidate's unique value, ultimately making them less compelling to hiring managers.

Education and Certifications Section for Application Support Analyst Resume

The education and certifications section of an Application Support Analyst resume is crucial as it showcases the candidate's academic foundation, relevant industry certifications, and commitment to ongoing professional development. This section serves to highlight not only formal education but also specialized training and coursework that align directly with the responsibilities of an Application Support Analyst. By providing a comprehensive overview of their educational background and certifications, candidates can significantly enhance their credibility and demonstrate their alignment with the specific demands of the job role, making them more appealing to potential employers.

Best Practices for Application Support Analyst Education and Certifications

• Focus on relevant degrees, such as Computer Science, Information Technology, or related fields.
• List industry-recognized certifications, such as ITIL, CompTIA, or Microsoft Certified: Azure Fundamentals.
• Include relevant coursework that supports the skills required for an Application Support Analyst position.
• Prioritize certifications that demonstrate expertise in specific technologies or software used in application support.
• Keep the section organized and easy to read, using bullet points for clarity.
• Highlight any specialized training or workshops attended that are pertinent to application support.
• Ensure that all listed qualifications are current and reflect the latest industry standards.
• Avoid including irrelevant degrees or certifications that do not contribute to the role of an Application Support Analyst.

Example Education and Certifications for Application Support Analyst

Strong examples.

• Bachelor of Science in Computer Science from XYZ University, 2020
• ITIL Foundation Certification, 2021
• Microsoft Certified: Azure Fundamentals, 2022
• Coursework in Database Management Systems and Software Development Life Cycle (SDLC)

Weak Examples

• Bachelor of Arts in History from ABC College, 2018
• Certification in Graphic Design (not relevant), 2019
• Completed a course in Basic Cooking Skills, 2020
• Old certification in Windows XP Support, 2015

The strong examples are considered relevant and valuable because they directly relate to the skills and knowledge necessary for an Application Support Analyst role. They demonstrate a solid academic background in technology and practical certifications that enhance the candidate's expertise. Conversely, the weak examples reflect qualifications that do not align with the key competencies required for the position, making them less impactful and potentially detrimental to the candidate's appeal to hiring managers.

Top Skills & Keywords for Application Support Analyst Resume

As an Application Support Analyst, showcasing the right skills on your resume is crucial for standing out in a competitive job market. The skills you highlight not only demonstrate your technical proficiency but also your ability to effectively communicate and collaborate with team members and clients. A well-crafted resume that emphasizes both hard and soft skills can significantly enhance your chances of securing an interview. Potential employers are looking for candidates who possess a balanced skill set that combines technical expertise with essential interpersonal abilities.

Top Hard & Soft Skills for Application Support Analyst

Soft skills.

• Problem-solving
• Communication
• Attention to detail
• Time management
• Adaptability
• Customer service orientation
• Analytical thinking
• Conflict resolution
• Critical thinking

Hard Skills

• Application troubleshooting
• Database management
• SQL proficiency
• Knowledge of software development life cycle (SDLC)
• Familiarity with ITIL framework
• System monitoring tools
• Programming languages (e.g., Java, Python)
• Ticketing systems (e.g., JIRA, ServiceNow)
• Data analysis and reporting
• Knowledge of operating systems (e.g., Windows, Linux)

By incorporating these skills into your resume, along with relevant work experience , you can present yourself as a well-rounded candidate ready to excel in the role of Application Support Analyst.

Stand Out with a Winning Application Support Analyst Cover Letter

I am writing to express my interest in the Application Support Analyst position at [Company Name], as advertised on [Job Board/Company Website]. With a solid background in IT support and a proven track record of optimizing application performance, I am excited about the opportunity to contribute to your team. My experience in troubleshooting technical issues, coupled with my strong analytical skills, positions me to effectively support your organization’s applications and enhance user experiences.

In my previous role at [Previous Company Name], I successfully managed and resolved a variety of application-related incidents, ensuring minimal downtime and maintaining high levels of user satisfaction. I collaborated closely with cross-functional teams to identify root causes of issues and implemented solutions that improved system reliability by 30%. My ability to communicate technical concepts to non-technical stakeholders has been crucial in bridging gaps and ensuring that all users understand application functionalities and updates.

I am particularly drawn to the innovative approach [Company Name] takes towards application support and its commitment to leveraging technology for business efficiency. I am eager to bring my expertise in SQL, Python, and various monitoring tools to your team, ensuring that applications run smoothly and meet the evolving needs of the business. I am confident that my proactive problem-solving abilities and dedication to continuous improvement will make a positive impact on your operations.

Thank you for considering my application. I am looking forward to the opportunity to discuss how my skills and experiences align with the needs of your team at [Company Name]. I am excited about the possibility of contributing to your success and am available for an interview at your earliest convenience.

Common Mistakes to Avoid in a Application Support Analyst Resume

When crafting a resume for an Application Support Analyst position, it's crucial to avoid common pitfalls that can undermine your qualifications and experiences. A well-structured resume should effectively showcase your technical skills, problem-solving abilities, and familiarity with various software applications. However, many candidates make mistakes that can detract from their overall presentation. Here are some common mistakes to watch out for:

Generic Objective Statement : Using a vague or generic objective statement fails to highlight your unique skills and aspirations. Tailor your objective to align with the specific role and company you are applying to.

Overloading Technical Jargon : While it's important to demonstrate your technical expertise, drowning your resume in jargon can confuse hiring managers. Use clear and concise language that ensures your qualifications are easily understood.

Lack of Quantifiable Achievements : Simply listing responsibilities without quantifying your achievements makes it hard to gauge your impact. Include metrics such as response times, issue resolution rates, or any improvements you contributed to.

Ignoring Soft Skills : Application Support Analysts require strong interpersonal and communication skills. Neglecting to mention these abilities can give an incomplete picture of your qualifications.

Not Tailoring for Each Application : Sending a generic resume for multiple applications can hurt your chances. Tailor your resume to match the job description and emphasize relevant experiences that align with the requirements.

Poor Formatting and Readability : A cluttered or overly complicated format can make it difficult for hiring managers to navigate your resume. Stick to clean, professional formatting with clear headings and bullet points.

Omitting Relevant Certifications : Certifications in relevant software or methodologies can set you apart from other candidates. Failing to include these can diminish your credibility in the field.

Neglecting to Highlight Problem-Solving Skills : As an Application Support Analyst, your ability to troubleshoot and resolve issues is paramount. Make sure to showcase examples of your problem-solving skills and any successful resolutions you’ve implemented.

In summary, the role of an Application Support Analyst is crucial for ensuring the smooth operation of software applications within an organization. Key responsibilities include troubleshooting application issues, collaborating with development teams to implement fixes, and providing user support to enhance overall user experience. Additionally, strong analytical skills, a solid understanding of software development processes, and excellent communication abilities are essential for success in this role.

As you reflect on your qualifications and experiences, it's a perfect time to revisit your Application Support Analyst resume. Ensure it effectively highlights your skills and achievements tailored to this specific role. To assist you in this process, consider utilizing available resources such as resume templates , a resume builder , and resume examples . Additionally, don't forget to craft a compelling cover letter using cover letter templates . Optimize your application materials today to stand out in the job market!

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IT Support Analyst Resume Examples

For aspiring IT support analysts in the current job market, having an effective resume is essential to stand out from competitors. As an IT support analyst, you need to be able to demonstrate your technical skills and experience to potential employers in order to secure an interview. Crafting an effective resume can be a daunting task, but with the right guidance and examples, you can create a polished document that will get you noticed. In this guide, you will learn what information to include on your IT support analyst resume and see examples of how to present that information.

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IT Support Analyst

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced IT support analyst with a strong commitment to providing excellent technical and customer service support. I am experienced in troubleshooting and resolving hardware and software issues, including installing and configuring software, hardware, and peripherals. I am also well- versed in Windows and Mac operating systems. I understand the importance of delivering timely and accurate technical solutions to customers, and I strive to provide the best customer experience possible.

Core Skills :

• Networking and server installation
• System administration
• Technical troubleshooting
• Network security
• Project management
• Hardware and software installation
• System performance optimization
• Database maintenance

Professional Experience : IT Support Analyst, XYZ Company, 2017 – Present

• Diagnosed and resolved technical issues with both hardware and software
• Installed, configured and maintained networks and systems
• Developed automated scripts to improve system performance
• Monitored performance of all system components and installed patches as needed
• Provided technical support and assistance to users over the phone and in person
• Developed and implemented security protocols to protect networks from external threats

Education : B.S. in Computer Science, ABC University, 2014 – 2017

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IT Support Analyst Resume with No Experience

A highly organized, detail- oriented IT professional with strong problem- solving skills and eagerness to explore the ever- evolving technology world. Seeking an opportunity to join an IT support team and gain experience in the field.

• Good understanding of computer networks, software and hardware
• Excellent troubleshooting and problem- solving skills
• Ability to effectively communicate technical information in a clear and concise manner
• Knowledge of operating systems, including Windows and Mac OS
• Familiarity with computer peripherals and mobile devices
• Ability to work in a team environment
• Proficient in SQL and database management

Responsibilities :

• Assist with technical support inquiries, both over the phone and in person
• Diagnose and troubleshoot IT- related problems
• Provide technical assistance with software installation and configuration
• Maintain computer hardware and software
• Ensure systems are secure, up to date, and running efficiently
• Provide support for computer users and other IT personnel
• Keep track of IT equipment inventory and maintenance records

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Analyst Resume with 2 Years of Experience

I am an experienced and certified IT Support Analyst with over two years of experience in providing technical support to customers. I have an excellent ability to troubleshoot and fix issues related to hardware, software, and networks. I am skilled in customer service, communication, problem solving, and project management. I am highly organized, detail- oriented, and eager to learn new technologies and processes.

Core Skills

• Knowledge of Networking and Operating Systems
• Troubleshooting and Problem Solving Skills
• Customer Service and Communication
• Project Management
• Systems Administration

Responsibilities

• Analyzing customer issues and providing technical support accordingly
• Resolving hardware, software, and network issues
• Installing and configuring hardware, software, and other IT systems
• Setting up and configuring new user accounts and privileges
• Performing maintenance activities on IT systems
• Ensuring system security and data integrity
• Creating and maintaining documentation and user manuals
• Training users on new systems and processes

Experience 2+ Years

IT Support Analyst Resume with 5 Years of Experience

Experienced IT Support Analyst with 5 years of experience in the IT industry. Adept at troubleshooting hardware and software issues, performing basic maintenance and repairs, and providing end- user support. Knowledgeable in multiple software and hardware platforms and able to switch between them quickly. Possesses excellent problem- solving and communication skills and is able to provide technical support in a fast- paced environment.

• Technical expertise in hardware and software
• Excellent problem- solving skills
• Knowledgeable in multiple software and hardware platforms
• Ability to provide comprehensive user support
• Comprehensive understanding of troubleshooting techniques
• Proficiency with IT support and system administration
• Ability to prioritize tasks and manage time efficiently
• Experienced in system maintenance and upgrades
• Excellent oral and written communication skills
• Responding to user requests and inquiries in a timely manner
• Installing, configuring, and troubleshooting hardware and software
• Diagnosing and resolving technical issues
• Providing end- user support and guidance
• Performing basic maintenance and repairs on IT equipment
• Maintaining and updating system documentation
• Identifying and implementing system improvements
• Monitoring system performance and making necessary adjustments
• Interacting with other IT staff to resolve system issues

Experience 5+ Years

Level Senior

IT Support Analyst Resume with 7 Years of Experience

Results- driven IT Support Analyst with 7 years of experience in providing excellent technical support. Proven track record of resolving complex issues in timely and cost- efficient manner. Possesses excellent problem- solving and communication skills, with a strong customer service orientation. Skilled at troubleshooting hardware and software related issues, as well as maintaining IT systems.

• Technical Troubleshooting
• Network Maintenance
• Hardware & Software Installation
• System Documentation
• Customer Service
• Network Security
• System Upgrades
• Problem Analysis
• Proactive Support
• Assisted in Installing, configuring and troubleshooting computer hardware and software
• Diagnosed and resolved technical hardware and software issues
• Provided technical support to end- users by phone, email and in- person
• Monitored computer systems to ensure their optimal performance
• Updated and managed inventory of software, hardware and networking components
• Created and implemented user policies and procedures
• Assisted in maintaining network security and troubleshooting network issues
• Assisted in configuring and managing servers, networks and other IT systems
• Transferred data from old systems to new systems in a secure manner
• Developed and maintained system documentation for user support

Experience 7+ Years

IT Support Analyst Resume with 10 Years of Experience

A highly experienced IT Support Analyst with over 10 years of expertise in providing technical support and successful implementation of IT solutions. Proven ability to determine the nature of the issue, analyze and resolve it in an efficient and timely manner. Experienced in troubleshooting, diagnosing and resolving hardware, software, or other network and system related issues.

• Excellent problem- solving and troubleshooting skills
• Strong communication and customer service skills
• Knowledge of network protocols, systems and LAN/WAN technologies
• Experience with Windows and MacOS operating systems
• Familiarity with Office 365, Active Directory, and Linux distributions
• Skilled in configuring, installing, and maintaining system hardware and software
• Ability to multi- task and work in a fast- paced environment
• Good knowledge of IT infrastructure and processes
• Provide technical assistance and support to employees on all company- supported applications and software
• Troubleshoot hardware and software problems on desktops, laptops, and other devices
• Identify, diagnose, and resolve technical issues related to hardware and software
• Install, modify, and repair computer hardware, software, and peripherals
• Create user accounts, set up user access rights, and maintain user profiles
• Support remote employees through phone and online support
• Document technical issues, resolutions and changes in a detailed log
• Perform periodic maintenance tasks and upgrades on computer systems, hardware, and software
• Perform backups, restore data, and install security measures

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Analyst Resume with 15 Years of Experience

A highly- skilled and experienced IT Support Analyst with 15 years of professional experience in troubleshooting and resolving customer issues, hardware and software installation, maintenance and system design. Possess an in- depth understanding of the customer service process, customer service policies and customer service standards. Proven ability to quickly assess customer needs, provide timely solutions and help customers obtain desired results. Possess excellent problem solving and communication skills, with high customer service standards.

• Strong technical skills
• Excellent customer service skills
• Highly organized and detail- oriented
• Extensive knowledge in hardware and software installation
• Ability to troubleshoot and resolve customer issues
• High knowledge in system design and maintenance
• Microsoft Office Suite and other software applications
• Provide technical assistance to customers with hardware and software issues
• Perform troubleshooting and problem solving to identify and resolve customer issues
• Install, configure and support local/network printers, scanners and other peripheral devices
• Provide customer service support and guidance
• Maintain, repair and upgrade computer systems and networks
• Provide expert advice and assistance with customer inquires
• Develop and maintain a customer database for tracking customer information
• Develop and implement customer service policies and procedures
• Perform regular system backups and data recovery operations
• Assist in developing and implementing new systems and technologies

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Support Analyst resume?

A IT Support Analyst resume should be succinct and reflective of the experience and skills of the applicant. There is no one-size-fits-all approach, but the following elements should be included in most resumes:

• Professional Profile: Highlight your professional experience and skills as they relate to the position you’re applying for. This should be tailored to the individual job posting.
• Education and Certifications: Include all relevant education and certifications you’ve earned. This should include certifications related to the IT field, such as CompTIA A+ or Microsoft Certified Professional (MCP).
• Work Experience: Describe any experience you’ve had in the IT support field, including any pertinent positions or internships.
• Technical Skills: List any technical skills you possess that could be beneficial to the position. Include any experience you have with hardware and software, as well as any scripting or coding languages you’re fluent in.
• Soft Skills: IT Support Analysts need more than just technical skills. Make sure to include any soft skills you possess, such as problem-solving, critical thinking, and communication abilities.
• Relevant Projects: Include any projects you’ve worked on that are related to the job. This could include anything from setting up a network for a client to developing a new IT system.
• Extra-Curricular Activities: Include any extra-curricular activities that could be valuable to the role, such as teaching or mentoring classes or volunteering in the IT field.

Including all of these elements in your IT Support Analyst resume will help you stand out from the competition and demonstrate your value to the company. With a well-crafted resume, you’ll have a great chance of getting the job you’re applying for.

What is a good summary for a IT Support Analyst resume?

A good summary for an IT Support Analyst resume should highlight the candidate’s technical expertise, problem-solving abilities, and commitment to customer service. It should also outline the candidate’s experience in troubleshooting, diagnosing, and resolving technical problems related to hardware, software, and networks. Additionally, the summary should showcase the candidate’s knowledge of industry standards, installation procedures, and maintenance practices. The most effective summaries will also highlight the candidate’s experience in working with end users to resolve system issues in a timely and efficient manner. Ultimately, a good summary will demonstrate how the candidate’s knowledge and experience can make an immediate and positive impact on an organization’s IT support staff.

What is a good objective for a IT Support Analyst resume?

Finding a job as an IT Support Analyst requires the ability to demonstrate technical and problem solving skills to employers. One of the best ways to make a positive impression on potential employers is to include a well-written career objective in your resume. Crafting a professional career objective that outlines your experience and qualifications in the IT Support field can be a great way to grab the attention of employers and get your resume noticed.

• Provide a concise, but interesting overview of your qualifications

When crafting your objective, it is important to focus on the skills, experience, and qualifications that make you the most qualified for the position. Consider including highlights of your education, certifications, and past experience in the IT Support field. Keep your statement concise and focus on the most important points of your experience and qualifications.

• Demonstrate an understanding of the company

When crafting your objective, you should also demonstrate that you understand the company or the organization to which you are applying. Research the company or organization and include information about why you believe that your skills and qualifications make you the perfect fit for their IT Support role.

• Be specific and clear

Finally, it is important to be specific and clear when crafting your objective. Make sure that your career objective is tailored to the role of an IT Support Analyst and that you are including all relevant information in your statement. Be sure to include any certifications or special training you have received in the IT Support field.

How do you list IT Support Analyst skills on a resume?

When writing your resume, you should use the skills section to list the specific IT Support Analyst skills you have that are relevant to the job you are applying for. Here are some of the most important IT Support Analyst skills to include in your resume:

• Knowledge of IT systems, architecture, and network management: The ability to understand complex IT systems and networks and the ability to analyze and troubleshoot issues.
• Technical customer service: Demonstrated ability to provide excellent customer service when communicating with clients or customers about IT-related issues.
• Problem solving: The ability to identify, analyze, and solve IT-related problems quickly and effectively.
• Documentation and system maintenance: The ability to document processes and procedures, as well as to maintain and update systems and applications.
• Network security: Knowledge of security protocols, measures, and tools to ensure data and network security.
• Analytical and organizational skills: The ability to analyze data and trends and the ability to organize information and resources.
• Cloud computing: Knowledge of cloud computing services and tools, such as virtualization and cloud storage.
• Hardware and software troubleshooting: The ability to troubleshoot hardware and software issues and to recommend solutions.
• Scripting and automation: Solid knowledge of scripting languages and the ability to create automation scripts.
• Networking: Knowledge of network protocols and the ability to configure and troubleshoot network connections.

What skills should I put on my resume for IT Support Analyst?

When creating a resume for an IT Support Analyst role, it’s important to highlight your technical expertise, customer service skills, and problem-solving ability. Here are key skills to include on your resume:

• Technical Skills: Demonstrate your expertise in computer hardware and software, networking, and operating systems. Showcase your experience with cloud-based applications and remote access software.
• Troubleshooting: Highlight your ability to troubleshoot and solve IT problems quickly and efficiently.
• Communication: Showcase your strong written and verbal communication skills.
• Customer Service: Demonstrate your commitment to customer service, with examples of how you’ve solved customer issues in the past.
• Project Management: Showcase your ability to manage IT projects and initiatives.
• Technical Documentation: Highlight your experience with writing technical documents, user manuals, and other technical materials.
• Network Administration: Showcase your experience with managing and maintaining networks.
• Security: Demonstrate your knowledge of IT security principles and standards.

Key takeaways for an IT Support Analyst resume

An Information Technology (IT) Support Analyst is responsible for providing technical support to internal and external customers. A successful IT Support Analyst should have experience in troubleshooting hardware and software issues, and have a working knowledge of computer networking and operating systems.

When creating a resume for an IT Support Analyst position, there are several key takeaways to keep in mind. These include:

• Highlighting your technical knowledge and experience. Be sure to emphasize any experience you have with hardware and software, computer networking, and operating systems. Include certifications you have received, or any continuing education or training you have received in the IT field.
• Describing your troubleshooting abilities. As an IT Support Analyst, you will be responsible for troubleshooting customer technical issues. This means being able to identify the problem and determine the best solution. Be sure to highlight any past experience you have had in this area, such as customer service or technical support.
• Showcasing your communication skills. As an IT Support Analyst, you will need to be able to effectively communicate with customers, both in person and over the phone. Describe any past experience you have had working in customer service, or any experience you have had in providing technical support.
• Demonstrating your problem-solving skills. As an IT Support Analyst, you will need to be able to think on your feet and come up with solutions to customer technical issues. Describe any experience you have had in problem-solving, or any training you have received in the IT field.

By following these key takeaways, you should be able to create a successful IT Support Analyst resume. Be sure to highlight your technical knowledge, troubleshooting abilities, communication skills, and problem-solving skills. Doing so will help you stand out from the competition and land that dream job!

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Support Analyst Resume Examples (Template & 20+ Tips)

Create a standout support analyst resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

This article provides a comprehensive Support Analyst Resume example that is tailored to the job description and key responsibilities. It highlights the relevant skills and qualifications of a Support Analyst, as well as offers tips on how to craft an effective resume. By following the example, you can create a resume that will help you stand out from the competition and land an interview.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Support Analyst do?

A Support Analyst is responsible for providing technical support to customers. This may include troubleshooting hardware and software issues, configuring systems, providing technical advice and guidance, and responding to customer inquiries. They may also work closely with other departments to develop and implement solutions to customer issues.

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What are some responsibilities of a Support Analyst?

• Monitoring and responding to customer inquiries in a timely manner
• Providing technical assistance and troubleshooting support to customers
• Identifying and analyzing customer needs and providing solutions
• Updating customer records and tracking customer interactions
• Creating and maintaining documentation for customer support processes
• Testing software and hardware for potential problems
• Performing system updates and upgrades
• Creating user accounts and customizing settings
• Providing training and guidance to customers
• Collaborating with other team members to resolve complex issues

Sample Support Analyst Resume for Inspiration

Personal Details Name: John Smith Address: 123 Main Street, Anytown, AT 12345 Phone: (123) 456-7890 E-mail: [email protected]

Summary John Smith is a Support Analyst with 8 years of experience in providing technical support to customers. He is highly knowledgeable in troubleshooting and resolving hardware and software issues. He is also well-versed in creating training resources for users, providing excellent customer service, and maintaining accurate records. He holds a Bachelor's degree in Information Technology and certifications in MCSE and CCNA.

Work Experience

• Support Analyst at XYZ Company, Anytown, AT (2016-Present)
• Provide technical support to customers in diagnosing and resolving hardware and software issues.
• Create training resources and documentation for end-users.
• Provide excellent customer service and maintain accurate records.
• Technical Support Representative at ABC Company, Anytown, AT (2010-2016)
• Provide technical support to customers in troubleshooting hardware and software issues.
• Provide customer service and maintain accurate records.

Education Bachelor's Degree in Information Technology, Anytown University, Anytown, AT (2006-2010)

• Troubleshooting
• Customer Service
• Documentation
• Record Keeping

Certifications

• Microsoft Certified Systems Engineer (MCSE)
• Cisco Certified Network Associate (CCNA)

Languages English (Fluent)

Resume tips for Support Analyst

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Support Analyst resume tips. We collected the best tips from seasoned Support Analyst - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your customer service skills.
• Highlight any relevant certifications or training you have.
• Showcase your technical problem-solving skills.
• Include examples of your ability to learn quickly.
• List any experience you have with software and hardware.

Support Analyst Resume Summary Examples

A resume summary or resume objective is an important part of any support analyst resume as it helps to draw the attention of the hiring manager or recruiter to the key skills and qualifications of the applicant. It allows the employer to quickly review the applicant's qualifications and determine whether they are a good fit for the job. This summary or objective should be concise and highlight the applicant's unique skills, qualifications, and experience that would make them an ideal candidate for the position. For Example:

• Experienced Support Analyst with 7+ years of experience providing technical support and troubleshooting. Skilled in diagnosing and resolving system issues in a timely and accurate manner.
• Highly organized Support Analyst with 5+ years of experience providing technical assistance to customers. Proven ability to troubleshoot and resolve complex hardware and software issues.
• Motivated Support Analyst with a passion for technology and customer service. Experienced in providing technical assistance and troubleshooting various computer systems.
• Talented Support Analyst with 3+ years of experience providing technical support and customer service. Skilled in resolving user issues and maintaining system integrity.
• Innovative Support Analyst with a track record of successfully diagnosing and resolving computer and software issues. Experienced in providing exceptional customer service.

Build a Strong Experience Section for Your Support Analyst Resume

Building a strong experience section for a support analyst resume is important because it can demonstrate to potential employers that you have the technical and customer service skills necessary to effectively handle customer inquiries and provide solutions to technical problems. It also showcases your ability to work in a fast-paced environment and your capacity to learn new technologies quickly. This section can also demonstrate your ability to think critically and troubleshoot difficult customer issues. Ultimately, having a strong experience section can give you an edge over other candidates and make you stand out from the competition. For Example:

• Provided technical support to clients, troubleshooting and resolving issues remotely via telephone or email.
• Diagnosed system errors and recommended appropriate solutions to improve system performance.
• Provided technical support to end-users via telephone, email, and chat.
• Monitored system performance and resolved any technical issues.
• Assisted in the design and implementation of new systems.
• Developed and maintained user documentation for all technical products.
• Configured and maintained hardware and software systems.
• Worked closely with other technical teams to resolve customer problems.
• Assisted in training users in the use of new hardware and software products.
• Managed support tickets and customer inquiries in a timely manner.

Support Analyst resume education example

A Support Analyst typically needs a Bachelor's degree in Information Technology, Computer Science, or a related field. Additional qualifications such as certifications in relevant software and technologies may also be required. On-the-job training is also common for Support Analysts. Good problem-solving abilities, communication skills, and a customer service focus are essential for success in this role. Here is an example of an experience listing suitable for a Support Analyst resume:

• Bachelor's Degree in Computer Science, University of John Hopkins, 2015
• Certified Scrum Master, Scrum Alliance, 2018
• ITIL Foundation Certification, ITIL, 2020

Support Analyst Skills for a Resume

It is important to add skills for a Support Analyst Resume because employers need to know that the candidate is qualified for the position. Skills demonstrate that the candidate has the technical and communication abilities to carry out the duties of a Support Analyst. Additionally, listing skills on the resume allows potential employers to quickly identify the qualifications that the candidate possesses. Examples of skills that are important for a Support Analyst include problem-solving, customer service, computer literacy, and knowledge of specific software applications. Soft Skills:

• Problem Solving
• Communication
• Time Management
• Organizational Skills
• Critical Thinking
• Adaptability
• Interpersonal Skills
• Attention to Detail
• Technical Support
• Software Installation
• Hardware Configuration
• Database Management
• Data Analysis
• System Administration
• Programming Languages

Common Mistakes to Avoid When Writing a Support Analyst Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Support Analyst resume

• Highlight technical skills and certifications
• Include relevant work experience
• Demonstrate excellent communication and customer service skills
• Showcase problem solving and analytical abilities
• Detail knowledge of systems, software and hardware
• Mention any additional languages spoken
• Indicate time-management and multitasking skills

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Support Analyst resume examples for 2024

A strong support analyst resume highlights important skills like troubleshooting, technical support, and excellent customer service. Candidates should showcase their ability to resolve issues and provide user support effectively. According to Oriehi Destiny Anyaiwe , Assistant Professor at Lawrence Technological University, "Employers will like to hire employees that have the skill set and potential to explain problems/solutions to non-experts as well as working amicably with them." This focus on communication and problem-solving is crucial for making an impact in the role.

Support Analyst resume example

How to format your support analyst resume:.

• As a support analyst, ensure your resume includes a job title that matches the role you're applying for, such as 'Support Analyst' or 'Technical Support Specialist'.
• When describing your work experience, focus on achievements that showcase your problem-solving skills, such as 'Resolved escalated customer issues via callbacks and e-mail regarding Sage Software applications' or 'Increased end-user satisfaction with application by providing technical assistance and resolving complex configuration and production support problems'.
• Keep your resume concise and easy to scan by limiting it to one page, highlighting your most relevant technical expertise, and using clear and concise language to describe your experience and skills.

Choose from 10+ customizable support analyst resume templates

Choose from a variety of easy-to-use support analyst resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your support analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Support Analyst resume format and sections

1. add contact information to your support analyst resume.

Support Analyst Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your support analyst resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Support Analyst Education

Support Analyst Resume Relevant Education Example # 1

Some College Courses In Computer Science 2014 - 2016

University of Illinois at Chicago Chicago, IL

Support Analyst Resume Relevant Education Example # 2

Associate's Degree In Political Science 2008 - 2010

University of Washington Seattle, WA

3. Next, create a support analyst skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an support analyst resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Top Skills for a Support Analyst

• Customer Service , 16.4%
• Troubleshoot , 6.8%
• Technical Support , 5.3%
• Application Support , 5.2%
• Other Skills , 66.3%

4. List your support analyst experience

The most important part of any resume for a support analyst is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of support analysts" and "Managed a team of 6 support analysts over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Implemented and maintained the Windows 95 Team of up to 300 members during its original release.
• Assisted customers with items such as troubleshooting hardware/software issues.
• Transferred to Atlanta in 1997 and was promoted to a position in new Hardware Support group.
• Ensured the Prompt UPS Return Shipment of Old Hardware.
• Managed internal selection of IBM employees and contractors, and work schedules for the seven member AIX team.
• Provided support to 1200 clients for all Hardware on PCs and Laptops.
• Maintained current approved listing of personal computer hardware and software.
• Routed cables, unboxed and set up all new hardware, including dual screen configurations.
• Required to quickly and adeptly analyze complex situations and to advise bankers on actions needed for complex maintenance.
• Trained staff on operating procedures and company services and identified individual development needs with appropriate training.
• Performed day-to-day hardware and software technical support for internal University of Chicago hospital employees.
• Led the implementation and automation of vulnerability management and threat detection tools.
• supported software and hardware for the OBGYN department.
• Worked on Python-based internal tooling.
• Performed hardware diagnostic and replacement.
• Loaded updates that were required for all CAD tools.
• Involved in creation, installing, upgrading databases 11gR2 to 12c, and administration of Databases in both SQL/Windows Environments.
• Developed templates on Cisco Prime Infrastructure 2.0..
• Executed shell scripts on UNIX for Server auto start-ups, shut-downs and log files checking and daily/weekly job scripts.
• Standardized all drawings needed to fabricate and assemble PCB's.

5. Highlight support analyst certifications on your resume

Specific support analyst certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your support analyst resume:

• Security 5 Certification
• Certified Network Computer Technician (CNCT)
• Project Management Professional (PMP)
• Certified Pharmacy Technician (CPhT)
• Certified Information Security Manager (CISM)
• Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)
• HDI Desktop Support Technician (HDI)
• Apple Certified Support Professional 10.10 (ACSP)
• HDI Support Center Manager (HDI)
• Support Center Analyst (SCA)

6. Finally, add an support analyst resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your support analyst resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common support analyst resume skills

• Customer Service
• Troubleshoot
• Technical Support
• Application Support
• Issue Resolution
• Excellent Interpersonal
• Management System
• Phone Calls
• System Issues
• Strong Analytical
• Strong Problem-Solving
• User Support
• Level Support
• Customer Satisfaction
• Customer Support
• Desktop Support
• Problem Resolution
• Technical Assistance
• Technical Issues
• Software Issues
• Customer Issues
• Software Applications
• Computer System
• Software Support
• Troubleshooting Assistance
• Phone Support

Support Analyst Jobs

Links to help optimize your support analyst resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Support Analyst Resume Samples

The Support Analysts are involved in providing front-line technical support to the end-users on diverse technical issues and problems pertaining to hardware, software, and peripherals. The job responsibilities listed on the Support Analyst Resume include – providing exceptional customer support both directly and over the phone, resolving helpdesk issues including software and hardware problems , and performing user administrative tasks.

The skills and competencies for this role include the following – very strong knowledge of various operating system like Windows, Linux, SQL and so on; a stronghold on various network infrastructures, strong communication skills, project management skills, ability to provide remote desk support, familiarity with TCP/ DNS and DHCP. Candidates aiming for this job role should depict in the resume qualifications such as a degree in Computer Science and Engineering or IT. Proven work experience is also preferred.

• Resume Samples
• Support Analyst

Support Analyst Resume

Summary : Motivated, visionary Support Application and Technical expert. Experienced in the full range of application, technical, operational, and business aspects of healthcare information technology. Successful Leader with a positive outlook and energetic approach known for bringing people together to build strong cross-functional teams.

Skills : Integration, Support, Project Management, Technical Project Management.

Description :

• Performed technical and functional support collaborating with implementation staff, project managers and software engineers to respond to critical issues in product software.
• Created complex queries to diagnose issues and solutions for Practice Point Plus and applications.
• Collaborated with software engineers and business analysts to resolve critical issues within the early stages such as poor response time, screen standardization, and design issues.
• Resulted in greater product marketability and higher customer satisfaction.
• Development of a specialized website centralizing access and client information in an accessible team repository. 
• Leading to the elimination of surplus efforts and quick and accurate access to client systems for timely issue resolution.
• Advocated as a point person for critical clients needing customized, individual assistance with issue management via weekly phone calls, training, and onsite visits.

Summary : Responsible for Processing the contractual agreement for dealers including the gathering of pertinent financial documents to be used for all billing and commission purposes, Providing standardized and adhoc reports to Customer Operations Specialists and dealers.

Skills : MS Access, Excel, Microsoft Word and PowerPoint, SPSS, Tableau, MadCap Flare, Adobe InDesign, Camtasia, Process Analysis, Design, and Documentation. Excellent Time Management and quantitative skills.

• Provided timely and comprehensive support for ERP software geared towards process manufacturing.
• ERP software modules included Order to Cash, General Ledger, Procure to Pay, Warehouse Management, EDI, Inventory, Plan to Produce, Supply Chain, Actual Costing, and Demand Planning.
• Verified, documented, reported, and followed-up on technical issues ranging from network issues, hardware problems, software use, and installation challenges from discovery to the conclusion for our implementation team in the field as well as customers.
• Devised a build of a Virtual Machine that was utilized by non-technical Professional Services consultants, thereby eliminating the need for them to apply technical patches that were difficult and time consuming for non-technical people.
• Recorded requests for software changes from customers to our Product Manager and then set the customer's expectations for a timeline based on the Product Manager's response.
• Executed Perl and batch scripts to build and deliver code patches for ERP software.
• Wrote SQL queries and scripts to troubleshoot and correct both data and software issues.

Technical Support Analyst Resume

Summary : A Support Analyst for a private equity cloud application company and spent most of my time as a Salesforce.com administrator. Would like to continue with a position that uses Salesforce.com.

Skills : SQL, Project Management, Analysis and Design, UI, Database Administration.

• Researched and resolved highly complex escalated customer issues accurately and timely, while simultaneously meeting and exceeding company standards and guidelines.
• Provided input for product usability, supportability, and new products and features to Quality Assurance and Development which ensured that software defects were resolved, enhancement requests were evaluated, and customer needs were met.
• Assisted Development and Quality Assurance with beta issues/testing and calls for customers that are participating in the beta program for new software releases.
• Performed in-depth analysis of data collection, report details, technical issues, and data collection associated with the use of the software.
• Used SQL queries and VMware to help troubleshoot.
• Assisted trainers, conversion, and implementation staff, as well as trained clients at trade shows and user's meetings.
• Communicated development-related issues to support, and maintained and increased product knowledge on applicable products and applications.

IT Support Analyst Resume

Headline : Twelve years of experience in providing customer service in a steady, fast-paced environment. Earned a reputation as a skilled worker, providing support, mentoring, and training for other support representatives. Escalation analyst for specific areas helps desk support.

Skills : Salesforce.com, Java, Wordpress, Excel, PowerPoint.

• Providing technical support to over 10,000 Insurance Agents nationwide in over 200 Field offices.
• Oversee the work of 35 support analysts supporting the software products, Microsoft Windows, Office, email and networking problems reported by the agent's Notable Contributions.
• Review and thoroughly update all open tickets for follow up, resolution or next step procedures on a daily basis.
• Prepare technical documentation for reference.
• Review all open issues requiring assistance from programmers and developers to ensure all possible solutions have been exhausted.
• Responsible for escalating Bug Reports for programmer assistance relating to functionality issues involving software suite.
• Develop policy and procedures for helpdesk operation and to achieve helpdesk goals.
• Responsible for authorizing dispatch requests from end-users and process dispatch requests to the Headquarters.
• Handle special case assignments such as VIP issues and customer complaints from the Support Management.

Helpdesk Support Analyst Resume

Headline : Successfully deployed EMC Avamar backup solutions to VVGMC environment to ensure data protection and Disaster Recover of servers, file shares, and user's documents.

Skills : Microsoft Office, Training Skills.

• Re-evaluated current asset management tracking process and propose an alternative solution resulting in implementing new software from Intuit, which created a more standardized method for tracking inventories.
• Collaborated with IT Manager to enforce security policies on SQL databases for various departmental accesses.
• Administered Active Directory user accounts.
• Managed laptops software installation, configuration, and maintenance.
• Managed daily data backup using serve software, which also resulted in creating a backup and restored procedural documentation in word processing and logging chart in excel.
• Contributed documentation that was in compliant to Sarbanes-Oxley such as Employees Permission Request Form, Database Request Changes Form, IT-Quarterly Calendar Maintenance Checklist, Disaster Recovery Procedures, Software installation, and configuration Checklist, using Microsoft Word and Excel.
• Provided helpdesk and technical support to employees and customers via email, by phone, or by visit using the ticketing system to resolve or escalate technical problems.

Systems Support Analyst II Resume

Headline : Systems Engineer looking to utilize various middleware technologies to innovate sufficient software solutions and secure a full-time position utilizing my professional expertise.

Skills : Data Center Support, Supervising Skills.

• Providing support for in-home on-site service as well as a small business in the following facets.
• Created test environments for deeper troubleshooting of customer issues and designed solutions.
• Professional experience with interfacing with all levels of the business and Professionals.
• Providing excellent Customer Service to ensure all computer systems and related peripheral devices and components are configured and utilized effectively to support the local business processes.
• Provide functional direction and coordinates the use of internal resources and personnel and/or vendor support to ensure agreed service, security, performance and availability levels of network computer systems are met.
• Monitors overall performance of computer systems performs research and provides recommendations for improving performance, security, service levels and emphasis on cost reduction.
• Equipment installation in the new data center.
• Tested new versions of software for bugs provided technical documentation for standard operating procedures and training purposes.

Headline : Support Analyst is responsible for providing the highest quality service to our customers by resolving and troubleshooting issues via phone, email, and chat. This includes acting as a liaison between customer support and our engineering team.

Skills : Programming Languages: HTML, XML, SQL, Linux, Software.

• Train new employees and leads a team of communication specialist who is responsible for interacting with our vendors regarding billing issues or inquires that require in-depth research.
• Assign files to other analysts, delegating workloads on who is most efficient with each process to ensure deadlines are met.
• Process refund request for high profile clients with high balances, ensuring accuracy and timeliness.
• Negotiate with vendors with large outstanding balances to come to a fair resolution regarding payment, ensuring relationships and mitigating losses for the company.
• Adept at handling customer inquiries, complaints, and billing questions and providing clear resolutions in a timely fashion.
• Track hours worked by other analysts to ensure work is being completed in the time allotted.
• Pull customer invoices for review before mailing to ensure accuracy.
• Formally worked on the floor in a high volume call center environment taking anywhere from 50 to 90 calls per day before being tasked with higher-level duties.

Support Analyst I Resume

Summary : Self-motivated, high energy, confident professional with an infectious enthusiasm for technology.Meticulous and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm, and humor.

Skills : Microsoft Office, SQL, STATA, HTML, CSS, Customer Service, Javascript, Photoshop. Strong Vertical and Lateral Communication Skills

• Field incoming help requests from end users via both telephone and e-mail in a courteousprofessional manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in our internal Help Desk application.
• Provide technical support on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software and systems failures, using established procedures.
• Basic technical understanding of WI/ FI networks.
• Perform remote servicing and/or repair of company products/services.
• Monitor tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource.
• Follow up with customers to ensure issue has been resolved Identify and escalate reoccurring situations requiring urgent attention.

Project Support Analyst Resume

Summary : Strong leadership background with 11 years in management attained through Corporate and Military experience. Creative and emerging energy efficiency Auditor/Consultant with exceptional training in various aspects of Green Energy and Technology.

Skills : Windows, Microsoft Office, VPN, Hardware, Skype For Business, Remote Desktop, ITSM, and Ticketing Systems. Proficient in German and Japanese.

• Provided general network support and monitor Network for all the regional sites using network analyzing software.
• Provided Packeteer packet shaper monitoring and manage circuit bandwidth utilization for all the regional sites.
• Configuring and maintenance of  Wide Area Application Services (WAAS) which accelerates applications, optimizes bandwidth and helps improve productivity for the end-users and bandwidth traffic.
• Maintained server network, and helping with upgrades and patches during maintenance weekends.
• Worked cooperatively in the maintenance of Active Directory and VMWARE.
• Virtualized physical servers and desktop clients into the VMware environment.
• Provided after-hours Global Helpdesk Tier II/III support for global regions.
• Maintained all the region server rooms with UPS and HVAC systems including contract maintenance.

Objective : Highly qualified Support Analyst with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects.

Skills : Technical Support, Desktop Support, Customer Service, Technical Writer, Technology, Computer Skills, Communication, Network Security, Networking, Troubleshooting.

• Troubleshoot Network and internet issues for Small, Medium, and Enterprise Business customers as well as Local, State, and Federal Government customers with their broadband DSL and POTS lines.
• Troubleshoot WAN circuits DS0/DS1, OC48, Frame Relay, and ATM lines.
• Troubleshoot Static and Dynamic IP Network Architectures including Layer 3 and Enterprise Switches, DSLAMS, Aggregators, and Routers using network management and inventory tools.
• Manage customer email accounts and domains.
• Troubleshoot Business Customer SOHO and Medium Network Architectures to resolve IP routing and Layer 1 issues.
• Support network features such as TCP/IP configurations, Static and Multiple Static IP routing, configuring firewalls, Port Forwarding, NAT, and Wireless configurations.
• Troubleshoot communication networking components such as Routers, LAN topology, Ethernet and Network Interface cards, while using knowledge of PC hardware and software to aid in these processes.

Lead Application Support Analyst Resume

Objective : Solutions-oriented IT Business Professional possessing a unique combination of skills, including business analysis, quality assurance testing, and applications development experience. Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.

Skills : MS Excel, UAT, Quality Assurance, Application Development.

• Created and executed projects reflecting trends in client application uses for upper management.
• Provided agency clients with support on the media software, while working closely with the rating data to assist clients in analytics and reporting.
• Documented common error messages, as well as provided troubleshooting instructions, making clients more self-sufficient.
• Produced a 100-point FAQ for the new client based website, which enabled the most efficient solutions to common problems.
• Fielded inquiries dealing with media buys, trafficking, electronic invoicing, security, posting, set-up, and ratings.
• Worked with a team to improve clients' day-to-day workflow process.
• Applied knowledge of local spot television, radio, and cable to productively interact with account/sales teams and product developers on client issues.
• Trained new hires on system products and on-site client instruction.

Headline : Seeking a position in Information Technology to implement my extensive knowledge in networking/operating systems in order to improve business processes, as well as maximizing efficiency.

• Led implementation of  Workspace Manager for network implement across 4 hospitals and over 1000 individual physician locations.
• Represented the Virtual Desktop team in all implementation meetings as well as a resource to other teams including project management and Desktop support.
• Served as incident support for other devices and applications.
• Site contact for all new hires, senior staff, and sales team of Applications2U.
• Collaborated IT and staff teams to disseminate best practice workflows and known tips and tricks using storytelling to demonstrate practical application uses.
• Long term incident handling for Go-Live and post-Go-Live events.
• Provided technical support for both daily operations teams and project teams.
• Received cases from 1st level support, researched and resolved or escalate to tech.

Systems Support Analyst III Resume

Summary : An IT professional with over 8 years of experience. Developed a broad base of knowledge and skills working in the areas of data center technologies, virtualization, networking, security, data management, vendor relations, and user support. Building lasting relationships and trust with internal IT and external business customers and continually learning about new technologies have allowed me to successfully turn ideas into action and affect positive change.

Skills : Product Management, Microsoft Office, Product Positioning, Product Marketing, Excel, Salesforce.Com, Confluence, JIRA, Sharepoint, Pricing, Atlassian Jira, Atlassian Confluence - Administrator, Microsoft Excel, Microsoft SharePoint - Administrator.

• Improved upon and documented the processes for maintaining servers, setting up personal computers, and backing up servers to ensure maximum uptime of all systems.
• Successfully configured and refreshed computers for 200+ employees, meeting the associated unique requirements for each job function.
• Managed the process for, and ensured the proper prioritization of work tickets.
• Consistently met the goal of ensuring that 90% or more of monthly tickets were addressed.
• Assumed responsibility for level 1 support after two months.
• Troubleshooting technical problems, taking timely corrective actions to resolve issues, escalating issues appropriately, and managing the Active Directory.
• Implemented a cross-functional schedule and managed the purchase of project schedule for annual software maintenance and upgrades in order to prevent Downtime in system operations.

Customer Support Analyst I Resume

Objective : Seeking a challenging position with a stable company offering additional knowledge for advancement as well as room for growth.

Skills : Microsoft Office, Windows, SQL, Great Plains, TCP/IP, Networking, Wireless.

• Created and assigned tickets in JIRA as well as received emails and calls for issues pertaining to software or hardware.
• Researched any issues or bugs using software log files and SQL database to provide reproducible steps to developers.
• Deployed and configured the software on servers after initial setup and assisted clients with importing data from old systems to the system.
• Trained client administrators and team lead on data entry, system configuration and usage of the software via remote session.
• Performed QA review/testing on all tickets leaving the system and frequently worked with developers to resolve any issues.
• Made minor changes to Apache Flex code to fix simple bugs or add new features as requested by the client.
• Performed routine certification of software and updated cert documentation as needed.

Summary : As a Support Analyst, responsible for Completing tasks determined by the business to assist the field team in meeting their goals, and also Managing grower and dealer data to ensure master data standards are met.

Skills : Microsoft Office, Mac OS X, Access, Adobe Apps, Quickbooks.

• Performed data extraction from EHR and PM to Pro EHR and Pro PM systems for special staff reporting needs.
• Acting as server administrator and responsible for backup and recovery as well as support for daily operation and system administration of the system.
• Guided server migration to the latest software and assisting practice in requirements to meet Stage One Meaningful Use.
• Assisted in testing and conversion to ANSI 5010 billing per CMS requirements.
• Responsible for maintenance of all practice computer and phone systems.
• Managed conversion of telephone and internet services resulting in monthly savings of $800, nearly 50%.
• Assisted in preparing for ICD-10 implementation as mandated by CMS.
• Responsible for administration of the practice participation in the CMS EHR Incentive program reporting and system setup.

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